American Express, Singapore
Like many organisations, American Express faced the challenge of ensuring their facilities supported workplace goals whilst also accommodating an expanding workforce and rising real estate costs.
Working with HBO+EMTB, it was quickly realised that they had outgrown an outdated facility. In addition, a long-term strategy was required to house Concourse operations at a new location. HBO+EMTB’s analysis of the existing accommodation, along with aggressive headcount projections, influenced the decision to relocate all back-office operations to a suburban site.
HBO+EMTB’s plan for the new facility accommodates future growth projections and meets American Express’ Business Continuity needs. In keeping with the client’s global practices, it will be an Operation Centre of Excellence.
The new layout features a slight increase in density, and the introduction of modular planning for future churn management. The resulting physical environment delivers a premium work experience, offering employees an energized workplace with increased meeting and breakout spaces as well as
collaborative and flex work areas.
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